All RSI Managed IT Services clients receive:

• 24×7 Live Tech Support – from employees located in the US!
• Comprehensive Onboarding Services
• Dedicated Support – the entire team will know how to service your organization
• Network Monitoring

The Services We Deliver

• 24×7 Live Tech Support
• Software & Firmware Updates to ensure that your critical network infrastructure is running the latest versions.
• Patch Management to prevent data breaches, identify and fix vulnerabilities and ensure devices are running the latest software versions.
• End-Point Monitoring & Security to enhance the protection of critical data and resources.
• Monitoring up/down status of network equipment, computers, mobile devices, and servers with pro-active problem-resolution.
• Vendor Management and Coordination to reduce complexity and create efficiencies.
• Strategic Technology Planning and how it fits with Disaster Recovery Strategy and Business Continuity Plans.
• Annual/Bi-Annual Penetration Testing to ensure evolving vulnerabilities are addressed.
• Alerting to ensure someone is managing the critical alerts.
• New User Assistance to ensure uniformity and appropriate access and privileges.
• Moves-Adds-Changes, because you simply don’t have time to juggle all the small details.

Vendor Management Activities

RSI supports your IT team by handling time-consuming vendor management activities.

• Manage Software Licenses – order new licenses, manage renewals
• Open help desk tickets with vendors and work with them to resolve issues
• Single Point-of-Contact to coordinate activities will all vendors before, during, and after turn-up of systems
• Single Point-of-Contact for administrative portals and access management
• Review contracts, SLA’s, and enforce provisions with vendors
• Review contractual costs with actual cost of vendor