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Navigating Growth: Why SMBs Are Embracing Cloud Phone Solutions

In our fast-paced digital era, businesses are constantly seeking innovative solutions to streamline their operations and enhance communication. One such transformative technology is the cloud phone system, offering numerous advantages that can revolutionize the way companies communicate. Let’s dive into the top five benefits that make a cloud phone system a game-changer for SMB.

1

Cost-Efficiency

Traditional phone systems often involve significant upfront costs for hardware, installation, and maintenance. In contrast, a cloud phone system operates on a subscription-based model, reducing initial investments and allowing businesses to allocate resources more efficiently.
2

Scalability

Cloud systems provide unparalleled scalability. As your business grows or experiences fluctuations in communication needs, you can easily scale up or down without the hassle of hardware changes. This flexibility ensures that your communication system aligns seamlessly with your evolving business requirements.
3

Flexibility and Mobility

Cloud phone systems allow a work from anywhere, anytime model and liberate businesses from geographical constraints. Team members can stay connected and collaborate regardless of their location, fostering a more agile and responsive work environment. This is particularly beneficial for remote or mobile teams, providing them with the tools to maintain optimal productivity on the go.
4

Advanced Features for Enhanced Productivity

Cloud phone systems offer a robust suite of features, including voicemail-to-email, call forwarding, auto-attendants, and virtual extensions, to name a few. These advanced functionalities empower businesses to enhance customer service, streamline internal communication, and present a polished and professional image to clients.
5

Reliability and Business Continuity

Cloud-based systems are renowned for their reliability. Service providers often implement redundancy measures, ensuring that if one server fails, another takes over seamlessly. Additionally, cloud phone systems facilitate efficient disaster recovery planning, safeguarding your business communication even in unforeseen circumstances.
6

Easy Implementation and Maintenance

Unlike traditional systems that may require extensive installation and setup, cloud phone systems can be deployed rapidly. With minimal hardware requirements and straightforward configuration, businesses can transition smoothly to a cloud-based model without disrupting their daily operations. Cloud phone systems relieve businesses of the burden of manual updates and maintenance. Service providers handle software updates and system maintenance remotely, ensuring that your communication system is always up-to-date with the latest features and security patches.

Embracing a cloud phone system goes beyond upgrading technology; it’s about modernizing and future-proofing your communication infrastructure. The inherent flexibility, cost-effectiveness, and advanced features empower businesses to stay ahead in today’s competitive landscape. By unlocking the full potential of cloud communication, organizations can foster innovation, improve collaboration, and provide a superior experience for both employees and customers alike.

With a full team of communications experts, RSI can consult, design, implement and support your cloud phone system.

Contact Us to Learn More!

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RSI Begins Strategic Alliance Relationship With Zyxel

RSI Begins Strategic Alliance Relationship With Zyxel

Austin, Texas, January 24, 2024 – Renaissance Systems, Inc.

Austin, Texas,  January 24, 2024 — Renaissance Systems, Inc., RSI, a nationwide provider of advanced IT, cybersecurity, and software solutions for small and mid-enterprise clients, announces today the strategic expansion of its product portfolio with the addition of cutting-edge hardware solutions from Zyxel.

This collaboration marks a significant milestone for RSI, reinforcing our commitment to delivering comprehensive and advanced technology solutions to our valued clients. Zyxel, a renowned global provider of networking equipment and solutions, brings a range of high-performance hardware that aligns seamlessly with our mission to empower businesses with state-of-the-art technology.

Zyxel solutions provide customers high-performance networking solutions, combining robust security features, scalability, and streamlined management for cost-effective and efficient IT operations. Zyxel hardware is equipped with intuitive management interfaces, simplifying the configuration and monitoring processes. This ease of use enhances the overall efficiency of our managed services. By incorporating Zyxel hardware into our offerings, RSI can provide cost-effective solutions that deliver exceptional performance, meeting the diverse needs of our clients while optimizing their IT investments.

“RSI is excited to partner with Zyxel. This collaboration enables us to offer our clients a broader range of hardware options that are not only high-performing but also align with our commitment to security and scalability,” said RSI VP of Engineering, Neil Borne.

About RSI

Since 1982, RSI has provided innovative technology solutions designed to safeguard data and optimize workflow. With RSI, clients realize that relationships matter, and our quality is embedded into our culture. Through our proven engagement processes, RSI helps clients manage complexity and drive a return on IT investment. Catering to the needs of small to medium enterprises, we specialize in advanced IT operations, proactive cybersecurity solutions, advanced cloud and hybrid voice solutions, and custom software development for business process improvement. rsitex.com

About Zyxel Communications

Zyxel Communications, a pioneer in IP technology for over two decades, provides a complete portfolio of multi-service LTE, fiber, and DSL broadband gateways, home connectivity solutions, smart home devices, and enterprise-class Ethernet switches, security, and Wi-Fi equipment for small to mid-size businesses. Zyxel offers integrated, interoperable network solutions based on open standards. Headquartered in Anaheim, California, Zyxel offers its partners service-rich solutions backed by a domestic team of logistic, sales, and technical support professionals. zyxel.com

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RSI Acquires Folkerson Communications

RSI Acquires Folkerson Communications

Austin, Texas, January 2, 2024 – Renaissance Systems, Inc.

RSI Acquires Folkerson Communications Austin, Texas, January 2, 2024 – Renaissance Systems, Inc., RSI, a nationwide provider of advanced IT, cybersecurity, and software solutions for small and mid-enterprise clients, announces today the acquisition of Folkerson Communications, a well-known name in Texas for voice communication and networking services, and a top nationwide producer with NEC.

This strategic acquisition represents a significant milestone for RSI as it expands its portfolio and strengthens its position as a comprehensive technology solutions provider. With the addition of Folkerson Communications, RSI not only gains a managed voice division, but it also strengthens its market presence geographically, and gains more than 120 years of combined telecom and IT experience from the fully-retained staff of Folkerson Communication employees.

“Folkerson Communications has built a solid reputation for delivering high-quality voice and professional services, making it a natural fit within the RSI family. With little overlap of service offerings, our organizations will leverage one-another’s expertise to go deeper within
accounts,” commented RSI CEO, David Burgeson.

Notable in this acquisition will be the appointment of Greg Folkerson, current owner and CEO of Folkerson Communications, to the position of Chief Operating Officer for RSI. In 1997, Folkerson started Folkerson Communications, and with an intense focus on customer service and flawless voice installs, he developed the organization into a leading telecom solutions provider in Texas. “The next chapter for Folkerson Communications and its clients needed to include strategic technology planning, advanced cybersecurity services and a viable landing spot for the Folkerson Communications team of experts,” commented Folkerson. “The growth trajectory of RSI, coupled with the collaboration efforts between our organizations, made this a reality.”

“We are committed to ensuring a seamless transition for Folkerson Communications’ clients” added Burgeson. “Our teams are already working closely to integrate operations and uphold the high standards of service both companies are known for. This acquisition reflects RSI’s ongoing dedication to innovation, growth, and delivering unparalleled value to our clients. We look forward to the opportunities this collaboration will bring and are excited about the future.”

About Renaissance Systems Inc.

Since 1982, RSI has provided innovative technology solutions designed to safeguard data and optimize workflow. With RSI, clients realize that relationships matter, and our quality is embedded into our culture. Through our proven engagement processes, RSI helps clients manage complexity and drive a return on IT investment. Catering to the needs of small to medium enterprises, we specialize in advanced IT operations, proactive cybersecurity solutions, advanced cloud and hybrid voice solutions, and custom software development for business process improvement.

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Renaissance Systems Inc. Promotes Trish Kapos to Channel Chief

Renaissance Systems Inc. Promotes Trish Kapos to Channel Chief

AUSTIN, TX, April 7, 2021 – Renaissance Systems, Inc.

AUSTIN, TX, April 7, 2021 – Renaissance Systems, Inc., RSI, a managed security services firm for compliance, cybersecurity and secure IT, has promoted Trish Kapos to Channel Chief to lead the firm’s rapidly growing agent channel. Kapos presently serves as RSI’s VP of Sales & Marketing. As Channel Chief, she will further develop strategic alliances within its growing partner base and retain marketing responsibilities.

Though RSI has been delivering custom software and IT for four decades, they entered the channel in early 2019 with a modern approach to compliance and cybersecurity assessments.  Joining in mid-2019, Kapos swiftly rebranded the near 40-year-old company and built the company’s sales operations and partner-centric program to support the master agent channel. Due to high demand of its compliance services, RSI refined its processes and added several other security offerings such as Third-Party Risk Management, Security Architecture Services, and Cybersecurity Program Management . As Channel Chief, Kapos will assist channel partners in developing comprehensive cybersecurity practices.

With more than 25 years’ experience in technology sales and marketing, Kapos started her channel career at AT&T. Prior to RSI, Kapos’ most recent channel positions have been in marketing leadership for Telarus and MicroCorp. “Trish’s deep understanding of the channel and her keen ability to execute has been critical to RSI’s enormous growth,” shared RSI CEO, David Burgeson.  “Her empathic approach to helping RSI’s channel partners has equally contributed to their successes as well.”

“The agent channel is evolving faster than ever while the needs of channel partners are changing with it,” commented Kapos. “It is my vision to be the undisputed leader of partner enablement and I will use my position as Channel Chief to reiterate RSI’s commitment to them.”

About Renaissance Systems Inc.

Since 1982, RSI has provided innovative technology,  advanced professional services and fully automated solutions for effective business workflow. With RSI, clients realize that relationships matter, and our quality is embedded into our culture. Through our proven Active Remediation approach, RSI helps clients manage complexity and drive a return on your IT investment. We serve the enterprise with proactive cybersecurity solutions, custom software development for business process improvement, and advanced IT operations to create greater efficiencies. RSI uniquely supports remote data collection through advanced drone flight services.