RSI specializes in delivering, implementing and supporting cutting-edge managed voice services through NEC’s Univerge Blue portfolio, a robust cloud-based phone system and contact center solution.
RSI’s Managed Voice offering encompasses unified communications, VoIP (Voice over Internet Protocol) phone systems, call routing, and telephony features. Enhanced communication dependability, scalability, cost savings, cutting-edge features, and professional assistance are just a few advantages of managed voice services that make it possible for organizations to retain smooth voice communication.
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- Voice over IP (VoIP) Telephony
- Unified Messaging
- Video Conferencing
- Team Collaboration
- Mobile Integration
- Call Routing and Auto-Attendants
- Integration with CRM and Productivity Tools
- Security and Compliance
- Quality of Service (QoS
- 24/7 Support and Monitoring
- Disaster Recovery
- Service Level Agreements (SLAs)
- Analytics and Reporting
Expert Implementation Support from RSI
Providing expertise in installation and thorough testing, RSI ensures a seamless transition to these advanced communication systems, enabling businesses to harness the full potential of feature-rich, reliable, and scalable voice services for enhanced productivity and customer engagement. Whether it’s optimizing call routing or implementing contact center solutions, we provide comprehensive support to meet your organization’s communication needs.
Managed Contact Center
UNIVERGE BLUE ENGAGE is a cloud-based Contact Center as a Service (CCaaS) solution that offers organizations a feature-rich platform for delivering exceptional customer service. It provides multichannel support, including voice, email, chat, and social media, enabling businesses to engage with customers on their preferred communication channels. UNIVERGE BLUE ENGAGE offers advanced contact center features, reporting, analytics, and scalability to meet the evolving needs of modern contact centers, enhancing customer satisfaction and driving operational efficiency.
Voicemail & Unified Messaging for SL2100
NEC’s Univerge InMail SL2100 is a highly efficient voicemail and unified messaging solution designed for the SL2100 communication system. It offers businesses the ability to manage voice messages and communication with ease, including voicemail-to-email and mobile access features. With its user-friendly interface and advanced messaging capabilities, Univerge InMail SL2100 ensures that organizations can stay connected and responsive in today’s fast-paced business environment.
NEC’s Univerge Blue Connect is a powerful unified communications and collaboration platform that empowers organizations with seamless communication across voice, video, messaging, and conferencing. With robust features like HD audio and video, team messaging, and integration with popular business applications, it enhances productivity and streamlines teamwork. Secure, scalable, and easy to manage, Univerge Blue Connect delivers a flexible solution for businesses seeking advanced communication tools to drive success in the digital age.
Hybrid Phone: Cloud & On-Prem
NEC’s Univerge Blue Connect Bridge is a game-changing cloud platform that seamlessly connects your existing phone systems with the latest in unified communications technology. It empowers organizations to leverage their legacy infrastructure while unlocking the benefits of advanced communication and collaboration tools, such as team messaging, video conferencing, and file sharing. With Univerge Blue Connect Bridge, businesses can modernize their communications without the need for a full-scale system overhaul, ensuring a smooth and cost-effective transition to the digital age.